What’s in these terms?

These terms tell you the rules for buying online from (our site).

  1. Our terms:

    1.             These terms

    1.1           These are the terms and conditions with which we supply products to you.

    Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

    2.             Information about us and how to contact us

    2.1           We are RHODES WOOD Ltd registered in England and Wales. Our company registration number is 09883470 and our registered office is 56-58 Parliament Street Harrogate North Yorkshire HG1 2RL. Our registered VAT number is 228 2191 18.

    You can contact us by telephoning the team on 01423 505878 by writing to us at 56-58 Parliament Street Harrogate North Yorkshire HG1 2RL or email us

    2.2           If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    When we use the words “writing” or “written” in these terms, this includes emails.

    3.             Buying from us

    3.1           Our acceptance of your order will take place when complete the sale on the website or in store

    If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

    4.             Our products

    4.1           The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

    If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

    5.             Your rights to make changes

    If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

    6.             Our rights to make changes

    6.1           We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements.  These changes will not affect your use of the product.

    In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

    7.             Providing the products

    7.1           The costs of delivery will be as displayed to you on our website.

    During the order process we will let you know when we will provide the products to you.

    7.2           If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel and receive a refund for any products you have paid for but not received.

    If you have asked to collect the products from our premises, you can collect them from us at any time during our published working hours.

    7.3           Goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

    We may need certain information from you so that we can supply the products to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the order (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

    7.4           We may have to suspend the supply of a product to:

    (a)        Deal with technical problems or make minor technical changes;

    Update the product to reflect changes in relevant laws and regulatory requirements;

    (b)        Make changes to the product as requested by you or notified by us to you (see clause 6).

    8.             Your rights to return goods purchased from us

    8.1           For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

    You do not have a right to change your mind in respect of:

    (a)        Items made to your specifications or which are clearly personalised or altered are not eligible for refund under any circumstances

    Pre-owned or vintage products are bought as described and therefore are not eligible for refund under any circumstances

    8.2           Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the sale before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for.

    Who is responsible for the costs of returns:

    (a)        If the products (not covered by clauses 8.2 a & 8.2b) are faulty or misdescribed we will pay for the cost a return (see clause 8.7)

    (b)        If you are exercising your right to change your mind within the cooling off period and in all other circumstances, you must pay the cost of return 

    8.3           If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

    We will refund you the price you paid for the products including delivery costs (if applicable), by the method you used for payment. However, we may make deductions from the price, as described below.

    8.4           If you are exercising your right to change your mind:

    (a)        We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

    The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

    8.5           We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

    (a)        If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

    In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

    9.             If there is a problem with the product

    9.1           If you have any questions or complaints about the product, please contact us immediately.

    If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or send them back to us. We will pay the costs of postage. Please call customer services team for returns information.

    10.          Price and payment

    10.1         The price of the product (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

    If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    10.2         It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the sale, refund you any sums you have paid and require the return of any goods provided to you.

    We accept payment via major credit cards, apple pay and PayPal. All goods must be paid for in full before we dispatch them.

    10.3         If you think an order is wrong, please contact us promptly to let us know.

    11.          Our responsibility for loss or damage suffered by you

    11.1         If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

    11.2         If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

    12.          How we may use your personal information

    12.1         We will only use your personal information as set out in our privacy policy

    We will only give your personal information to third parties where the law either requires or allows us to do so.

    13.          Other important terms

    13.1         We may transfer our rights and obligations under these terms to another organisation.

    You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    13.2         This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    13.3         If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

    13.4         Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.


    These terms are updated on a in line with our business development and any change in legislation – Last updated August 2023.